WHY IK




SAFETY AND SERVICE ARE THE KEYS TO OUR SUCCESS;
MERE QUALITY IS JUST NOT ENOUGH

At IK we believe safety and service are more important than anything else. We consider them to be the key to our success and, in the end, even to standards of customer satisfaction that go beyond simple quality. In other words: the idea of safety and service being key values in our way of practicing cosmetic medicine reflects in everything we do. On this website we explain to you why we are so proud of our clients and of the way they trust and recommend us.

 

Our physicians: a group of carefully selected specialists

We conduct our selection and internal training procedures under strict criteria. Not only is every one of our specialized physicians must also meet the requirements of the Dutch BIG-registration This registration is comparable to the General Medical Council reference. The BIG-register lists the names and qualifications of over 350.000 healthcare professionals, such as physicians, physiotherapists and nurses. This register provides clarity and certainty regarding the care provider’s qualifications and entitlement to practice.

 

Continuing professional development

All physicians at Injectable Klinieken are obliged to maintain and continue professional development by attending Dutch and international conventions and workshops in order to keep up with the latest insights.

 

Choice of products

All our procedures and every one of the products we use are approved by the Dutch Association for Plastic Surgery (NVPC). Therefore you may not find the latest fad-procedures in our repertoire and not some of the products competitors use.

 

Your personal medical recordr

We keep a cosmetic medical record that contains all relevant information concerning medication you may need or allergies you may have as well as medical conditions your treating physician should know about before treating you. We also keep record of every step in your treatment and of the results.

 

Independent complains procedure

In spite of all our efforts issues between you and your treating physician can arise. But we can assure you that an independent mediator will help you solve the problem through a second opinion, through mediation or by indemnifying. This way we can assure you we handle your question both respectfully and correctly.

YOU AND IK,
TOGETHER WE MAKE THE DIFFERENCE


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CREATING POSITIVE CUSTOMER EXPERIENCES:
THE FIRST STEP IN CREATING CONFIDENCE

IK CUSTOMER SATISFACTION SURVEY*

% of our customers qualify our service as “outstanding” or “good”:

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* We conduct about 4 customer satisfaction surveys every year among 700 IK customers. We openly ask them to share their views on important aspects of their treatments, such as medical expertise and competence, result of their treatments and general aspects of caretaking and human contact like interest and dedication. With an NPS of 64% IK has the highest recorded customer satisfaction rate in the Netherlands.

At IK, we believe only excellent costumer experiences can be the basis of confidence. That is why:

 

We take all the time you need

We realize few things in life are as personal as beauty. That is why we will always take the time to listen. Understanding your very personal wishes and expectations is essential to us. So together with you we map your wishes as well as your needs and how we can meet them. Together we work on your treatment plan, a road we can realistically follow.

 

We monitor your satisfaction

Costumer surveys are frequent at IK. Do you feel you can reach us when you need to? Do you trust your treating physician to be both competent and caretaking? Do you feel in safe hands during your consultations? Your answers to these and other questions really matter to us.

 

We offer a check-up after every step in your treatment

Every treatment is followed by a check-up. This means your own treating physician evaluates the result and will be happy to answer any questions you may still have.

 

We are always there for you

Our clinics are open six days a week, so you can always come by. Don’t hesitate to come and see us if you have any questions or experience any problems. There is always a physician available and ready to help you. And if you prefer contacting us online we can simply arrange a (video) chat session, even for your check-up.

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Find out what Ik can do for you; set an appointment without any engagement.

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